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Privacy, Security & Refunds

Refund and Customer Service Policy

Transaction Currency
All products are in Australian Dollars, and include GST where required.

Orders from Outside of Australia
Please note: All prices quoted on this website are in Australian dollars, and we request that all payments from overseas be made by credit card.

Conference Cancellation & Refund Policy
In the case of a cancellation, participants are required to inform the conference secretariat in writing of their inability to attend. A full refund of registration fees, less a cancellation fee of $50 will be made to any participant cancelling after the 30th June. Alternatively a substitute delegate is acceptable provided they hold equivalent membership if a member rate was applied. All refunds will be processed after the conference. Refunds for cancellation beyond this date will be at the discretion of the committee and may not be available.

Registration Acknowledgement
Your registration will be acknowledged with confirmation of your requirements according to your registration form.

Privacy & Security

Privacy Policy
IHEA respects your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number and e-mail address.

The personal information we collect about you is used by us:

  • To provide you with information that you have requested and to keep you updated with new information from time to time relating to IHEA activities.
  • To communicate with you generally if required.
  • To enable us to confirm the products/services to you that you have purchased from us.

We guarantee that we will not sell any personal information collected from you.

Please note that IHEA is not responsible for the content or privacy practices of any websites that may be linked to this page.

Security
IHEA believes that the responsible use of personal information collected on its website is critical to its business objectives and reputation. Any personal information that is provided will be used only to process orders and is protected by our secure server.

As we want you to purchase online at ihea.org.au with complete confidence, IHEA have created the following security system for our purchasers:

  • Our payment processing system uses SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. SSL is the system that is used by all reputable e-commerce sites.
  • SSL technology is compatible with Netscape 3+, Internet Explorer 3+, AOL, Web TV and most other browsers.
  • SSL encrypts all information such as your credit card number, passed from your browser to our payment gateway, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmissions.

In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). IHEA will not have access to credit card details entered on the web.

IHEA will take all appropriate and reasonable steps to protect the information shared with us.

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